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Faq

HOW MUCH SHIPPING CHARGES?
The shipping cost is calculated (without proceeding with the purchase) putting in the appropriate space the ZIP code of your city.

YOU CAN PAY IN CASH?
You can pay cash up to a total of € 200,00 cart with a supplement of € 10,00.

YOU CAN HAVE THE DELIVERY BY APPOINTMENT?
You can select in checkout page the delivery appointment with a supplement of € 20,00.

YOU CAN HAVE THE DELIVERY TO THE PLAN?
You can select in checkout page delivery to the floor with a supplement of € 20,00.

WHAT IS THE DELIVERY PLAN?
Delivery to the plan provides that the driver alone can lead the pack. If the package is very bulky or heavy even if selected in the shopping cart and payment for delivery to the plan will not be carried out because it was considered porterage (hence the need for two operators). Therefore if the package is like the second option or let your availability to the carrier to help him or you'll have to call our office and ask for a quote for the company to transport porterage.

HOW CAN I DO WITHDRAW FROM THE PURCHASE?
Mobilclick has thought of a return process simple and convenient, to make you enjoy your online shopping experience even if your purchase does not satisfy you fully. You can return any product purchased on mobiclick.it within 10 working days from the date of delivery. The shipping costs will be deducted from your get in when we receive your returned undamaged and in the original carton. Mobilclick proceed to the transfer of your have.

YOU CAN ORDER A PRODUCT NOT PRESENT IN THE CATALOG?
Certainly yes.You should contact the number 0481 630033 or send an email to mobilclick@mobilclick.it

CAN I PAY WITH PAYPAL?
Yes, and you do not need a PAYPAL account. In the checkout page should select PAYPAL. In the order confirmation page, clicking on "COMPLETE ORDER" you will find yourself in the login page PAYPAL. You can then complete the order directly from your PayPal account. You will be charged in the currency of the PAYPAL account, at no additional cost. If you do not already have a PayPal account you can activate it during the payment process with PAYPAL or proceed with paying a credit card by selecting the desired circuit.

I HAVE TO PAY VAT ON MY ORDER?
VAT is already included in all prices in the store.

WHAT ARE THE DELIVERY TIMES?
Delivery times vary depending on the model chosen. In the product reports an indicative deadline for the shipment of goods. This term, in fact, could be less or experience a slight delay due to production (such delays are always reported by Customer Service). In case of emergencies for the arrival goods, communicate immediately the required date of preparation of the goods.

HOW CAN I FIND THE ARTICLE THAT I'M LOOKING FOR?
Research article in the search bar with keywords.
Browse by category and then refines the selection using the filters on the left column. You can combine these criteria to quickly find your favorite model through the filters brand, item, material, style, type, price and installation.

YOU CAN NOT FIND ON MOBILCLICK.IT ITEM YOU WISH?
First, try to verify that the model is not located in a different category than the one you entered in the search. If the search does not give results, however, do not hesitate to contact our customer service department on 0481 630033 or via e-mail to mobilclick@mobilclick.it. Gladly answer all your questions. If you do not have the required model in stock, we will take your suggestion to improve our offer.

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